We are proud of our high client satisfaction results.
A recent analysis of results indicates:
- 98 % very high or high satisfaction
- 100 % ability to deal with the situation is much improved or improved
- 89 % satisfied with the amount of service
- 89 % acceptable response time
- 98% would recommend FSEAP
Our results far exceed the 80% satisfaction benchmark as set by the Joint Industry Alliance. The results demonstrate FSEAP’s unwavering commitment to our clients and to providing exceptional service. Please note 24% of clients complete and return the feedback forms.